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In other phrases, digital transformation is not just a good suggestion — it’s turn out to be crucial for survival. According to the 2017Gartner CIO Survey, over 50% of financial services CIOs imagine that a greater portion of enterprise will come via digital channels, and digital initiatives will generate more revenue and worth. Bots are one new tool monetary organizations can use to ship superior customer service. Bots are a useful way to increase customer engagement without incurring further costs, andstudies showthat nearly all of customers prefer digital help for well timed problem resolution. As the primary line of buyer …